Shipping & Delivery FAQ
How long does delivery take?
Orders are typically processed within 1-3 business days. Delivery usually takes:
- Yangon: 2 – 5 business days
- Major cities: 3 – 7 business days
- Remote areas: 7 – 14 business days
Delivery times may vary during promotions, holidays, or peak seasons.
How much is shipping?
Shipping fees are calculated at checkout based on your delivery location.
We may offer free shipping promotions on selected orders and campaigns.
Do you deliver nationwide?
Yes, we deliver across Myanmar. Delivery availability may vary for certain remote locations. And we are actively expanding our logistics network and will soon be launching international shipping to Malaysia, Thailand and Singapore.
Can I change my delivery address after placing an order?
If your order has not yet been shipped, please contact customer service using one of the contact methods at the bottom of this page as soon as possible. We will do our best to update your delivery information.
What happens if I am not available to receive my order?
Our delivery partner may contact you to arrange another delivery attempt. Additional charges may apply for repeated delivery attempts.
What should I do if my package arrives damaged?
Please contact our customer support team within 24 hours of receiving your order and provide photos of the damaged package and products. We will assist you with a resolution.
Can I cancel my order after it has been placed?
Yes, after you place your order, our team will contact you via the mobile number provided to confirm your order details. Once you have confirmed your order and it has been processed or shipped, it can no longer be canceled.
If you need to make any changes or request a cancellation, please contact our customer support team as soon as possible.
Why is my order delayed?
Delays may occur due to:
- Public holidays
- Severe weather conditions
- High order volumes during sales periods
- Courier service disruptions
We appreciate your patience and will keep you updated on your order status.
Do you ship internationally?
Currently, we only ship within Myanmar. International shipping options will be announced in the future.
What if I receive the wrong item?
We sincerely apologize. Please contact our customer support team within 24 hours of receiving your order, and we will arrange an exchange or replacement.
Need More Help?
If you have any questions regarding your order, please contact us via:
- Facebook Messenger : LYF Active
- Viber: +95 9686107970
- Email: support@lyfactive.shop
- Phone: +95 9686107970
We’re committed to getting your order to you as quickly and smoothly as possible. If you ever need assistance, our team is here to help.
