Exchange Policy
Thank you for respecting our Exchange PolicyÂ
What is your exchange policy?
We accept exchange within only 48 hours of receiving your order for items that are unworn, unwashed, unused, and in their original packaging condition with all tags and labels attached.
Can I exchange my item for a different size?
Yes. If the size doesn’t fit, you may request an exchange within 48 hours of receiving your order, subject to stock availability in our warehouse. Exchanges are permitted only if the following conditions are met.
Can I exchange my item for a different color?
Yes. Color exchanges are permitted within 48 hours of receiving your order, subject to stock availability in our warehouse. Exchanges are permitted only if the following conditions are met.Â
Can I exchange my item for a product from a different collection?
Yes. If you prefer a different collection, you may exchange your item for a product of similar value within 48 hours of receiving your order, subject to stock availability in our warehouse. If the new item costs less, the price difference is non-refundable. If the new item costs more, you will need to pay the price difference. Customers are responsible for the applicable packaging and delivery fees.Â
What happens if the item I want to exchange for is out of stock?
We do not accept pre-orders for out-of-stock items. You will need to choose an alternative item that is currently available in inventory.
Which items are not eligible for return or exchange?
- For hygiene and quality reasons, we cannot accept returns or exchanges for:
- Worn, washed, or damaged items
- Items without original tags or packaging
- Sale, clearance, or promotional items (unless defective)
What if I receive a defective or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order and provide photos. We will arrange a replacement or exchange at no additional cost.
Do you offer refunds?
We currently do not offer cash refunds for change-of-mind purchases
Who pays for exchange delivery?
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Customers are responsible for exchange delivery costs unless the item received is defective, damaged, or incorrect. If you decide to exchange, the customer must cover the cost for an Extra Packaging Fee (1,000 Kyats per piece) and the Extra Delivery Fees. This delivery cost is for two delivery legs and the price varies by township.
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Delivery Fees Explained (The Two Journeys) : This fee covers the cost of the first journey (the pickup from you) and the second journey (delivering it back to the LYF warehouse. These delivery charges are solely decided by the Delivery Company.
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Self-Return Option : If you don’t want to use our delivery company, you’re welcome to send the item back yourself. Just make sure it arrives at the LYF warehouse within 48 hours of your initial exchange request.
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We’ll happily send out your new item only once the original item has officially arrived safely at our warehouse. Once your returned order reaches the warehouse, please give us approximately 5 to 7 working days to get your brand-new exchanged item resent to you.
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How do I request an exchange?
Please contact our customer support team using one of the contact methods at the bottom of this page with:
– Your order number
– Photos of the item (if applicable)
– Reason for exchange
– Our team will guide you through the next step
What order can we help you with?
- To exchange the wrong items, please contact customer service using one of the contact methods at the bottom of this page.
- To report a missing item, please contact customer service using one of the contact methods at the bottom of this page.
- To report a damage or defect, please contact customer service using one of the contact methods at the bottom of this page.
All orders placed Monday-Friday (during non-promotional periods) before 5pm (MMT) will ship the same business day. All orders placed after the cut off time or placed Saturday-Sunday will ship the following business day (Monday-Friday).
Please note: Orders placed during special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra business days for order processing.
We are pleased to offer nationwide shipping across Myanmar. Looking ahead, we are actively expanding our logistics network and will soon be launching international shipping to Malaysia, Thailand and Singapore. If you do not see your location listed below, we don’t currently ship to your location.
